SoapZone Community Message Board

When I signed up with CC a couple years ago, I opted for auto-pay. I've never had a moment's problem with payment...until this last bill. I forgot to inform them that the credit card I was using expired in June. The number stayed the same, of course, but there's a different CVV on the back and a new expiration date. In June, I got an e-mail warning me that my monthly payment was due, which is how I realized I needed to update my credit card info with them but that was an easy fix online.

Usually I get a "thanks for the payment!" e-mail from CC but this month, I got a "your July payment is due on August 10 (or whatever)". I thought that was odd, so I went into my CC account and saw that somehow last month's snafu had not only gotten me un-enrolled from auto-pay, it also earned me a $5 charge for dropping auto-pay (I'm unsure if the $5 was a penalty or simply the difference in how much you pay when you're auto-paying versus writing them a check or calling to make a payment). I debated how I wanted to contact them; the commercials assure me I'd talk to a person if I called, so I ultimately did so. First I got the phone options message (why did I think I'd immediately be connected to a person?). Then I got hung up a bit when they asked me for a PIN...I'd never set up a PIN and had never been asked to. But not having a PIN *did* send me straight to a very nice, very helpful gentleman who...immediately set me up with a PIN <g>. After doing so, he asked me how he could help and I told him what I told y'all. I told him I hadn't *chosen* to drop auto-pay; I simply didn't update my card in time. I also told him I've be thrilled if he could back the $5 penalty/difference off my bill but I would understand if he couldn't. To my delight, he said "no problem!" and not only corrected my bill so it no longer had the extra $5, he also re-enrolled me in auto-pay. Easy-peasy!

Well, there was one slight hitch...he texted me a 6 digit "are you who you say you are?" code and it took me a couple moments to locate a pair of reading glasses so I could read the code back to him. I told him that and he laughed and said that was understandable...and pretty common <g>.