It was Saturday night (presumably the busiest time for a movie theater?) and very few people were working there. You could only buy tickets and refreshments at the concession stand via kiosks. It was a full concession stand with the usual movie treats like fresh popcorn and candy. They even had beer and wine. But you had to order via a kiosk and pick it up from the pick up area. There were one or two people behind the counter filling the orders. They eliminated a lot of jobs with those kiosks.
The last few times I was in a theater, there were no official "ticket takers", not even at Cedar-Lee Theater, which is a very old-fashioned place still done up in the original Art Deco style. You bought your ticket--if you hadn't already done so online or on your phone--at the concession stand. I didn't realize now places had ordering at the kiosks. Yep, more people out of work thanks to the "convenience" of tech...*sigh*